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Privacy Policy

Last Updated: 12 December 2023


This privacy policy ("Policy") outlines how Hydro Rubber Cape Town ("we," "us," or "our") collects, uses, and protects personal information received from visitors of the website ("Website"). We are committed to ensuring that your privacy and personal data is protected in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).


1. Information We Collect:

We may collect and process the following personal information:

- Name, contact information, and address provided through our contact forms or email correspondence.

- Information related to your use of our Website, including IP address, browser type, and device information.

- Any other information you choose to provide when submitting inquiries or using our services.


2. Use of Information:

We may use the collected information for the following purposes:

- To respond to your inquiries and provide information about our roof waterproofing services.

- To improve our services, customize the Website, and provide a tailored user experience.

- To send promotional emails about new services, special offers, or other information that may be of interest to you.

- To comply with our legal obligations, resolve disputes, or enforce our terms and conditions.


3. Legal Basis for Processing Personal Data:

We will only process your personal data if we have a valid legal basis to do so. The legal bases for processing your personal data may include:

- The necessity of processing for the performance of a contract, such as providing you with the requested services.

- Compliance with a legal obligation to which we are subject.

- Your consent, which will be obtained before collecting any personal data, and you have the right to withdraw your consent at any time.

- Legitimate interests pursued by us or a third party, such as improving our services and marketing our products, provided that such interests are not overridden by your rights and interests.


4. Data Retention:

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Storage periods may vary based on the type of data and applicable legal requirements.


5. Security Measures:

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the internet or electronic storage is completely secure, and therefore, we cannot guarantee the absolute security of your personal data.


6. Third-Party Sharing:

We may engage third-party service providers who help us operate our business and provide services to you. These third parties may have access to your personal data but are strictly bound by contractual obligations to handle your information in a confidential and secure manner and in compliance with applicable data protection laws. We do not sell, trade, or otherwise transfer your personal information to external parties without your explicit consent, unless required by law.


7. Your Rights:

- Right to Access and Rectification: You have the right to request access to the personal data we hold about you and to request the correction of inaccurate or incomplete information.

- Right to Erasure: You have the right to request the deletion or removal of your personal data when there is no compelling reason for us to continue processing it.

- Right to Restrict Processing: You have the right to restrict or limit the processing of your personal data under certain circumstances.

- Right to Data Portability: Upon request, we will provide you with a copy of your personal data in a structured, commonly used, and machine-readable format.

- Right to Object: You have the right to object to the processing of your personal data in certain situations, including for direct marketing purposes.

- Right to Withdraw Consent: If we rely on your consent as the legal basis for processing your personal data, you have the right to withdraw your consent at any time.


8. Cookies and Tracking Technologies:

Our Website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. You can set your browser to refuse all or some cookies or to alert you when cookies are being sent.


9. Links to Third-Party Websites:

Our Website may contain links to third-party websites. Once you leave our site and access these third-party sites, we have no control over their privacy policies or practices. We are not responsible for the protection and privacy of any information you provide on those sites. We encourage you to review the privacy policies of those websites before providing any personal information.


10. Children's Privacy:

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we may have inadvertently collected personal information from a child, please contact us, and we will promptly delete it.


11. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us at or at the address provided below:

51 senator Rood, Unitas Park, Vereeniging (By Mail)

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